The Mens Emporium Aberdeen

CUSTOMER GUIDANCE STATEMENT

(info on how we will be operating when we reopen and what is expected of you)

The following information relating to our service as of the 15th July is aligned with the current guidance issued by the Scottish Government, and will be subject to change if the guidance is subsequently updated.

Please arrive no earlier than 2 minutes before your scheduled appointment time, as you will be required to wait at a distance of two metres outside the shop until you are guided in by a member of staff.

This will allow sufficient time for our staff to conduct the necessary cleaning duties between client appointments.

Appointment times will be staggered to prevent client congestion and allow us to maintain sufficient distancing between staff and clients throughout.

Hand sanitiser will be available for client use throughout.

Clients are encouraged to wear a face mask for hygiene purposes, and if necessary face masks can be purchased in the shop.
Staff will be wearing the appropriate levels of PPE whilst working.
Both staff and clients will be distance temperature tested in the shop, and clients will be required to complete a pre-consultation health questionnaire.

Please note that all client discount, saving and loyalty schemes have been temporarily suspended until further notice.

Clients are required to have washed their hair and be free of any product if they do not wish to have their hair washed in the shop, otherwise we will need to wash clients hair to complete the consultation.

Current guidelines prevent any treatments such as microdermabrasion or waxing being carried out at this time, further updates on changes to the guidelines relating to these treatments will be issued as / when applicable.

Given the circumstances that we had to close the shop back in March, and subsequently cancel some clients appointments, we have given priority to these clients in the first days of re-opening.

The online booking app is now updated and available for clients to make appointments as necessary.

Due to the current restrictions and requirements only hourly appointments are available at this time, which includes time for staff to carry out post consultation cleaning tasks.

Please wear light clothes if & when possible & avoid also bags & heavy jackets coming in.

Signage and markings will be visible throughout to ensure clients maintain social distancing when in the shop.

Due to current circumstances we will be unable to offer clients any refreshments while in the shop.

We look forward to seeing you all in the very near future, and we would appreciate if you have any suggestions / feedback on our service, or indeed your experience when in the shop, that you discuss these with any of the team and we will take the salient points in an endeavour to offer the highest standard of service possible to you all.

We would like to thank you all for your support and kind messages received during these extremely challenging times for us all.